We respect privacy and your rights to control your personal data. We will be clear about what we collect and why we collect it. This privacy statement explains the personal information we collect from you, either directly or indirectly and how we will use it.
This notice applies to all of the personal data that Resilient Defence Ltd. collects including data that is collected when you visit our website, use our services, when you interact as a customer, a supplier or business partner, when you contact us by phone, email or through our website.
Please read this Statement carefully to understand when you may provide personal information to us and how Resilient Defence Ltd. uses the personal information provided.
Why we collect your personal data
We use the personal data you share with us, so we can communicate with you, for the purposes of administration, contracts and for providing our services to you. Purposes include the following:
To provide security services
To provide risk management services
To deliver quality services to our clients
Types of personal data we may collect
The type of information we collect will depend on the relationship we have with you. We only collect personal information when we need it. Some of the information we hold about you is required for the purposes a contractual agreement, it’s a requirement for carrying out services. Purposes include the following:
Requesting and receiving information about our services online, by phone and by email
Allowing us to keep you informed on the services or products you use
Managing customer relations
Resolving customer service issues
Facilitating information access requests
Providing security services
Providing risk management services
Answering your queries
Providing status updates to you about your queries
Sharing your personal data with others
We do not and will not sell your data to third parties. We only disclose your information as authorised in this Statement. No automated decision making will be used for personal data.
Sometimes we may share your personal information we hold about you with a third party that is a necessary relationship for Resilient Defence Ltd. to provide its services in line with legitimate business interests. When we do share information, we do so in line with the GDPR requirements. We may share your personal information with the third parties as listed below.
Our security contractors and consultants to facilitate services
Third parties providing services on our behalf (For example: IT service providers)
If we are required by law to obtain your consent or we believe your consent appropriate in certain circumstances we will obtain your consent before we share your personal information.
We also utilise third party computer systems for processing your information, they include:
Microsoft Office Products – Our emailing and administration platform
Smartsheet – Our internal online work collaboration platform
Sage - Our accountancy software platform
HubSpot – Our Client Relationship management platform.
Resilient Defence Ltd. uses contractual agreements with third parties, when necessary, to protect your data when utilising third parties. They include requirements that your personal data is being processed exclusively and securely for the purposes mentioned above. Resilient Defence Ltd. also uses organisational measures are also utilised to protect your data.
What we do with your data
Your personal data is stored and processed at Resilient Defence Ltd. Suite 5 Providence House, Blanchardstown Corporate Park, D15 XPT9, Dublin 15, Ireland.
No third party providers have access to your data unless detailed in this statement or specifically required by regulations and law.
As is the nature of our business we have team members who are mobile and call to different premises to consult or supply services, from time to time they collect some personal information onsite for the purpose of carrying out the service. This information is processed onsite through their company devices. Technical measures, such as encryption, are implemented on these devices to protect your information.
How long we keep your personal data
We will only retain your data during the period of our relationship and for  years afterwards to allow us to meet our regulatory and legal requirements. Some information is kept for shorter periods of time as outlined in our Data Retention Policy.
How we protect your data
We take the security of your data, and our responsibility to protect it, very seriously. Resilient Defence Ltd. uses a variety of technical, physical and organisational measures to protect your data. For example we utilise access control measures, firewalls, secure servers, secure email platforms and encryption techniques.
What are your rights?
Should you believe that any personal data we hold on you is incorrect or incomplete, you have the ability to request to see this information, rectify it or have it deleted. Please contact us at firstname.lastname@example.org or in writing to Resilient Defence Ltd. Suite 5 Providence House, Blanchardstown Corporate Park, D15 XPT9, Dublin 15, Ireland.
In the event that you wish to complain about how we have handled your personal data, please contact us at email@example.com or in writing to Resilient Defence Ltd. Suite 5 Providence House, Blanchardstown Corporate Park, D15 XPT9, Dublin 15, Ireland.
If you still feel that your personal data has not been handled appropriately according to the law, you can contact Irish Data Protection Authority and file a complaint with them.
Changes to this privacy notice
We reserve the right to change or add to this privacy notice and we will post any revisions to our website. We will indicate at the top of the privacy notice when it was most recently updated. By continuing to use our services and products you agree to be bound to the revised notice.